Customer Care Consultant

Vacancy posted: Friday, 13 January 2017

Salary: 17000 per annum + standard benefits
Location: England

Job ref. no.: HRGO/KH

Working in a team within a customer care centre environment, responsible for the resolution of incoming contacts from all brand customers and Retailers in line with key performance metrics. To continually promote the "care" attitude in delivery of customer care in line with the European Customer Care Statement of Direction.

General day-to-day duties include:

  • Handling customer contacts, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes
  • Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
  • Meet standards in volume, quality, performance & attendance
  • Follow Policies and Procedures in a positive manner
  • Demonstrate a positive attitude, professionalism, initiative, and flexibility in performing daily job functions
  • Understanding and applying the brand policies & empowerment to resolve the customer service requests raised, or creating & agreeing action plans to lead to resolution
  • Accurate logging of all contacts and following up on action plans using a case management system
  • Where necessary liaising with business partners - i.e. brand retailers, field managers and internal departments to develop service request resolutions & action plans
  • Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
  • Performs other related duties, as assigned, flexibility towards work schedules/shift patterns.

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Kay Hamilton
Telephone 0141 204 7816

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