Life Customer Service RepresentativeVacancy posted: Friday, 10 February 2017
Closing date: 10 March 2017
Reference Number LI001905
Region South West
About the Role
Based in our Bournemouth Head Office - This is an exciting opportunity to join our Customer Service team within the Life insurance area of our business. You will be providing an efficient, professional and high quality customer experience dealing with telephone or written enquiries from both new and existing customers in our contact centre. You will deal with a variety of different calls which could be from Independent Financial Advisors or our own customers who have Life policies. They could be general queries, amendments to policy or new business calls. We’ll need you to respond flexibly to customer needs and take responsibility for the resolution of customer enquiries. Alongside taking calls you will deal with a variety of administrative duties.
Working 35 hours per week (Monday to Friday), your start and finish times will be between 8.30am and 6.30pm on a rota basis
The start date for this position is Monday 13th March 2017
You’ll need the ability to learn and retain product information on an on-going basis and be able to explain technical subjects in an appropriate manner for different customers to understand.
You’ll be a great team player and someone who is passionate to make a difference. You will have a real talent for making customers feel special when you’re on the phone, it’s in the way you talk and just as importantly, in the way you listen. Using your initiative you will be able to solve problems and come up with great pro-active solutions.
While some similar experience would be great, it’s not essential as long as you’ve got a great way with people, lots of enthusiasm and a willingness to learn – then our training will take care of the rest.
You will need to:
- provide a quality service to respond to the customers’ needs, actively seeking and acting upon opportunities to promote additional services and products, so that their requirements are fully satisfied
- comply with all internal, regulatory and statutory standards and controls, so that the requirements of the department and regulatory bodies are met
- resolve customer complaints and dissatisfaction
About the Rewards
This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here
We want you to love what you do. That’s why we’ve put together a benefits package that recognises and rewards a job well done. We’ll give you:
· a competitive pension
· an annual bonus scheme
· 24 days' holiday
· a flexible benefits package (e.g. dental insurance, childcare vouchers, retail vouchers)
· and a generous 25% discount off our general insurance products including home and car, and up to 12% off our life products
Here at LV= we always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer.
Closing date for applications
17 March 2017
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