Customer Service Advisor

Vacancy posted: Thursday, 22 September 2016

Salary: 10.17 per hour
Location: Glasgow

Closing date: 06 October 2016
Job ref. no.: 15/09/16MB

This is an exciting opportunity to join one of the UK's leading Energy Institutions as a Customer Service Advisor/Complaints Handler on a 6 month temporary on-going contract based in Uddingston.

This is a full time position working 37 hours per week.

Shifts - Monday to Friday Morning 8am till 6pm & Saturday 9am till 5pm.

The role pays an attractive rate of 10.17 per hour.

Role Description:
The job holder will play a key role in the delivery of Service Excellence to our customers. This will be achieved through managing the resolution of complaints, which may involve complex solutions through liaising with several parties. The successful candidate will be skilled in handling complex customer enquiries, including escalated customer complaints in line with FCA guidelines. Manage workload through a number of channels such as telephone, online and written correspondence ensuring the investigation and resolution of customer complaints (common and complex) meet the expectations of the business, customer and third party needs. Ensure that each interaction with our customers exceeds their expectations and delivers Service Excellence to achieve and protect brand reputation and maximise retention of the customer base. Deliver against customer centric performance measures with the support of the Area Customer Relations Manager and colleagues. Take responsibility for each customer and be accountable for their end-to-end journey through the complaint handling process. Communicate with customers effectively via phone, letter and email

Essential:
Understanding of what delivers great customer service
Managing for value, Understanding our Customers
Good Knowledge of business processes and systems
Communication skills, both written and verbal

Adecco is an equal opportunities employer.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

s1 says:

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Contact Name Melissa Brown
Telephone 0141 221 2818

About Adecco

Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes temporary and interim staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting, with 12 locations in Scotland alone.

We specialise in a number of sectors including Accountancy & Finance, Construction, Investment & Banking, Sales & Marketing, Admin & Secretarial and Call & Contact Centre. We are currently recruiting for temporary, contract & permanent staff across these sectors.

Adecco act as an Recruitment Consultancy on behalf of their clients and are also an equal opportunities employer.

Contact us today for a confidential conversation.

View all jobs with Adecco

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