Customer Service AdvisorVacancy posted: Thursday, 22 September 2016
Salary: £15400 - £19000 per annum
Closing date: 29 September 2016
Job ref. no.: UK748919
As a result of continued growth, we are looking to recruit a team of Customer Service Advisors for this leading Credit Solutions company based in the heart of Glasgow. This role offers progression to a more senior level with an increased salary.
As a Customer Service Advisor you will:
*Work on behalf of a number of blue chip financial services brands
*Proactively contact customers to inform them that their account has fallen into arrears and offer them help to get them back on track
*Respond to inbound calls from customers who are looking to discuss their payment plans
*Investigating customers' income and expenditure details to reach a mutually acceptable settlement figure/repayment plan
*Put the customer experience at the forefront of all interactions, ensuring that Treating Customer Fairly principles are adhered to
*Ensure the systems are updated to reflect all customer conversations
To be considered for these roles, you will:
*Come from a collections/debt recovery or customer service contact centre background, preferably with financial services experience although not essential
*Have strong customer service experience and enjoy working to targets
*Need strong communication, influencing and negotiating skills
*Be confident on the phone and build rapport easily
*Have an ability to tailor your communication skills to meet the needs of your customer
In return you will have:
*A competitive salary
*A new state of the art working environment
*The opportunity to progress quickly with continuous coaching and development
*The chance to earn an annual bonus on top of your salary
To apply, please email an updated CV to this posting. Please be aware you will be subject to a credit check, criminal check and 5 year employment reference checks.
Please note you will receive an automated response advising you that we have received your CV.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.
|Contact Name||Charlotte Taillefer|
|Telephone||+44 141 240 2441|
Hudson Contact Centre is a team of specialist recruitment consultants within Hudson - a global talent solutions company. We help transform the workplace and unleash the full potential of organisations and individuals. Whether you're actively looking for your next job within a contact centre or just considering your options, we're here to help.Company profile View all jobs with Hudson Contact Centre
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