Emergency Call Advisor

Vacancy posted: Thursday, 1 December 2016

Salary: 21,878-24,211 pro rata per annum
Location: Glasgow

Closing date: 03 January 2017
Job ref. no.: REQ00763

We are looking for an experienced Emergency Call Advisor based in the Bield Response 24 (BR24) Call Centre to work as part of a team providing advice and support to our customers for a fixed period of six months to provide maternity leave cover.

The Role

Working closely as a member of a small team within the BR24 control room, the purpose of this role is to promptly and sensitively respond to calls received on the BR24 emergency alarm lines (including Out of Hours emergency repair calls).  Quickly and accurately assess the caller’s needs and follow procedures to resolve them by providing reassurance to the customer or by making immediate contact with relatives, the emergency services, other contacts or care professionals.

Hours of employment are an average of 15 per week organised as follows:

Week 1           Friday                                      4.00 pm – 10.00 pm

Week 2           Tuesday, Wednesday             3.00 pm – 9.30 pm (incl a 30 minute break)

                        Saturday and Sunday             4.00 pm – 10.00 pm

Role Requirements

You will need good keyboard skills to enable you to navigate our systems efficiently and previous experience of working with vulnerable/elderly people will help you demonstrate the high level of empathy for which we are looking.  You will also need competent call handling experience and a working understanding of a call handling system, the system we are currently using is Jontek.

Full training will be provided and a support team (buddy) to help you deal with the many differing situations you are likely to encounter.

The successful candidate will also be required to complete a Standard Disclosure check with Disclosure Scotland.

Our Benefits

  • Competitive salary, reviewed annually.
  • Excellent holidays, up to 37 days each year (pro rata for part-time employees).  With the option to buy or sell holidays each year.
  • Payment of your Standard Disclosure check with Disclosure Scotland.
  • A wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.

Telephone interviews are scheduled to take place on Monday, 9 January 2017.

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Contact Name Ruth Pepper
Telephone 0131 273 4020
Address Bield Housing & Care
79 Hopetoun Street

About Bield Housing & Care

At Bield we are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. It's only possible thanks to the experience, dedication and passion of our employees and volunteers.

We look for people who understand and support Bield's ethos of "free to be". We have a diverse range of job opportunities in our offices, housing developments and care services across Scotland where you can use your skills to make a difference to older peoples lives. In return, we offer rewarding and fulfilling careers with comprehensive training, competitive salaries and great benefits packages.

Bield Housing & Care. Scottish Charity no. SC006878.

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