Inbound Customer Advisor

Vacancy posted: Wednesday, 11 January 2017

Salary: úCompetitive
Location: Glasgow

Shifts-Fully flexible between 8am-8pm, Monday- Friday, Saturday's 9am-5pm & Sundays 09.30am-2pm, with a day off during the week to compensate for any weekend work
Training- 2 weeks-9am-5pm Mon-Fri
Start Date- 16th January 2017

Job description

A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.

Our client, one of the most globally renowned customer management firms, are looking to recruit experienced contact centre agents with a passion for customer service.

Our client are very much about putting the customer at the heart of everything we do, listening to our customers’ demands and needs and reacting accordingly.


  • Ideally you will have 6 months customer service and/ or sales experience in a contact centre environment
  • A strong background in a regulated/ insurance/ financial sector preferred but not essential
  • Qualified to GCSE level or above

What we would like you to do:                                    

  • Energetically and enthusiastically work as part of a high performing inbound service team on behalf of one of our leading car insurance clients
  • Consistently put our customers first and build their trust
  • Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
  • Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
  • Adhering to company and industry standards
  • Following all FCA regulations and quality and compliance principles
  • Adhering to TCF principles whilst maintaining first class customer service

In turn, we will offer you:

  • Fully comprehensive training and on-the-job support
  • Full time permanent contract for 37.5 hours per week
  • 28 days inclusive of bank holidays 
  • Earn £200 for recommending us a friend who we then employ
  • On-going coaching and genuine opportunities to develop your career through our Management programmes
  • 2 for 1 cinema tickets
  • A fun and friendly environment
  • Discounted gym membership
  • Subsidised social events
  • Childcare voucher scheme

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now

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