Inbound Customer Advisor

Vacancy posted: Wednesday, 11 January 2017

Salary: úCompetitive
Location: Glasgow

Shifts-Fully flexible between 8am-8pm, Monday- Friday, Saturday's 9am-5pm & Sundays 09.30am-2pm, with a day off during the week to compensate for any weekend work
Training- 2 weeks-9am-5pm Mon-Fri
Start Date- 16th January 2017

Job description

A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.

Our client, one of the most globally renowned customer management firms, are looking to recruit experienced contact centre agents with a passion for customer service.

Our client are very much about putting the customer at the heart of everything we do, listening to our customers’ demands and needs and reacting accordingly.

Criteria:

  • Ideally you will have 6 months customer service and/ or sales experience in a contact centre environment
  • A strong background in a regulated/ insurance/ financial sector preferred but not essential
  • Qualified to GCSE level or above

What we would like you to do:                                    

  • Energetically and enthusiastically work as part of a high performing inbound service team on behalf of one of our leading car insurance clients
  • Consistently put our customers first and build their trust
  • Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
  • Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
  • Adhering to company and industry standards
  • Following all FCA regulations and quality and compliance principles
  • Adhering to TCF principles whilst maintaining first class customer service

In turn, we will offer you:

  • Fully comprehensive training and on-the-job support
  • Full time permanent contract for 37.5 hours per week
  • 28 days inclusive of bank holidays 
  • Earn £200 for recommending us a friend who we then employ
  • On-going coaching and genuine opportunities to develop your career through our Management programmes
  • 2 for 1 cinema tickets
  • A fun and friendly environment
  • Discounted gym membership
  • Subsidised social events
  • Childcare voucher scheme

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now

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