Customer AdviserVacancy posted: Saturday, 11 February 2017
Salary: £18,000 - £22,000 plus bonus payments
Closing date: 19 February 2017
CUSTOMER ADVISERS (4) &
SENIOR CUSTOMER ADVISERS (2)
Contact Centre, Glasgow Airport
Scotland’s Airline, Loganair Limited, has over 600 members of staff and operates flights to many locations around the UK.
After many years of operating and flying under a franchise agreement with Flybe, it recently took the decision to return to its own identity and develop its own brand.
As part of this exciting step, the sale of flight tickets will shortly be done through our own website and a newly created contact centre, based within head office, adjacent to Glasgow Airport. This will not be a traditional call centre with high staff turnover. It will instead be a key part of the revenue and commercial team, with there being initially around 6 people in the team.
The contact centre will be focused on handling calls from members of the public who will be seeking to purchase flights or who may simply have questions about, for example, flight times, destinations, baggage allowance and general questions about the product on sale. The contact centre will provide cover, through a shift arrangement: 0800 – 1800 (Monday to Friday); 0800 – 1600 (Saturday); and 1000 to 1800 (Sunday).
To be successful in either role, you will require to have: an excellent telephone manner; an interest in helping customers; skills to manage calls in terms of number and duration; work well in a small team and be committed to providing our customers with an all-round pleasant and personal initial experience of Loganair.
It is expected that successful candidates will commence in the contact centre prior to 1st March 2017, to allow for induction and training.
To apply to join the team, please send your CV.
|Contact Name||Brian Mitchell|
|Telephone||07833 093 833|
|Address||Director of Human Resources
9 Marchburn Drive
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