Customer Service Advisor

Vacancy posted: Tuesday, 14 February 2017

Salary: 15,500
Location: Glasgow

Job ref. no.: 11362

Customer Service Advisor

Location - Glasgow

Contract - Permanent

Salary - £15,500 per annum

Hours – 37.5 hours per week

Shifts -  Rotational pattern – 08:00 to 22:00 Monday to Friday and 08:00 to 18:00 on Saturday

Training – 8 weeks based at client site in Cathcart

​Start Date – 06/03/2017

Do you want to work with a company who represents some of the UK’s leading brands? Are you driven to create great customer experiences?

Konecta UK are working with a major provider in the UK’s utilities sector and we’re looking for Customer Service Advisors to join the team in our new Glasgow City Centre offices. 

Ideally you will have experience of contact centres with a focus on the utilities sector and a strong understanding of working within a regulated environment. You will be passionate about the customer’s experience, looking to answer their query quickly and efficiently with an excellent telephone manner. 

Qualified to Standard Grade or NAT 5 level or above, you will also be comfortable navigating through our systems to resolve customer queries. 

What’s in it for you?  A competitive salary, flexible working shifts, great atmosphere and fantastic career opportunities. 

Successful candidates will be contacted for interview within a few days of applying so make sure you apply as soon as possible!

About Konecta UK: 

Since 1999, Konecta has worked closely with emerging SME’s and leading brands offering personalised contact centre and outsourcing solutions, adapting our services to the constant demands of developing markets. With over 50,000 employees and 400 clients such as Vodafone, AIG, Santander, Shell, City Link, IBM, Scottish Power, American Express, Nestle, BMW and many others, Konecta can be proud to be a reference in the contact centre world. 

Our vision is to provide innovative solutions with cost effective price models that assure customers the satisfaction they deserve and a secure ROI for our clients. Our mission is to re-establish the concept of “brand ambassadors”, develop our employees with passion and engagement, and provide secure, flexible and scalable resources towards the predictable and unpredictable business trends of our current and future business partners. 

Our values are for “people that deal with people”, making our customers, clients and shareholders proud of what we do. 

Excellence, Innovation, Results, Transparency and Social Commitment are our values brought to life by our people, processes and systems. 

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