Helpdesk Agent

Vacancy posted: Wednesday, 15 February 2017

Salary: 17434 per annum
Location: Dalgety Bay

Closing date: 22 February 2017
Job ref. no.: jm/7468

Avenue Scotland are currently recruiting Helpdesk Agents for a well established client.

Based in their Dalgety Bay facility you will be working within a Customer Contact Centre providing professional, technical support to all customers.

Rotational Shift pattern
5 days over 7
Salary 17,434

Key Responsibilities:

*To answer inbound helpdesk calls within the agreed targeted timescales and provide the best possible standard of customer service.
* To assist the merchant/customer with a resolution using the tools provided, and to ensure that these tools are effectively managed and updated
*To complete aftercare and service calls
*To follow the correct path of escalation where assistance or referral is required, and to be accountable for the result of your own actions or decisions
*To frequently check your Rota/shifts, providing the best possible attendance and reliability, whilst showing flexibility with working hours and workloads

Skill Requirements:

*Able to communicate with customers, internal and external on the telephone in a professional manner
*Need to work in a team environment and work to the Contact Centre's targets and objectives
*Ability to analyse problems and suggest solutions using "problem solving" tools provided
*Able to manage own workloads
*Ability to be flexible and work to changing priorities demanded by the customer requirements

To be considered for this role you will have Contact Centre or Technical Support experience coupled with an excellent telephone manner, good listening skills and be IT literate.

s1 says:

This job is new this week. Get your application in now to be included in the first week's applications.Apply now
Contact Name Jacqui Martin
Telephone 01383 628 479

About Avenue Recruitment

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