Helpdesk AgentVacancy posted: Wednesday, 15 February 2017
Salary: £17434 per annum
Location: Dalgety Bay
Closing date: 22 February 2017
Job ref. no.: jm/7468
Based in their Dalgety Bay facility you will be working within a Customer Contact Centre providing professional, technical support to all customers.
Rotational Shift pattern
5 days over 7
*To answer inbound helpdesk calls within the agreed targeted timescales and provide the best possible standard of customer service.
* To assist the merchant/customer with a resolution using the tools provided, and to ensure that these tools are effectively managed and updated
*To complete aftercare and service calls
*To follow the correct path of escalation where assistance or referral is required, and to be accountable for the result of your own actions or decisions
*To frequently check your Rota/shifts, providing the best possible attendance and reliability, whilst showing flexibility with working hours and workloads
*Able to communicate with customers, internal and external on the telephone in a professional manner
*Need to work in a team environment and work to the Contact Centre's targets and objectives
*Ability to analyse problems and suggest solutions using "problem solving" tools provided
*Able to manage own workloads
*Ability to be flexible and work to changing priorities demanded by the customer requirements
To be considered for this role you will have Contact Centre or Technical Support experience coupled with an excellent telephone manner, good listening skills and be IT literate.
|Contact Name||Jacqui Martin|
|Telephone||01383 628 479|
About Avenue Recruitment
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