Head of Operations - South Africa

Vacancy posted: Friday, 16 September 2016

Salary: 65000 - 75000 per annum + Bonus & Benefits
Location: Africa

Closing date: 30 September 2016
Job ref. no.: JA6217AG

JA6217AG - Head of Operations - South Africa

Salary range 65,000 - 75,000 + Bonus & Benefits (Including flights back to the UK)

My client is a truly global BPO and they are looking to appoint an experienced Head of Operations for their contact centre in South Africa.

The main purpose of the Head of Operations role is to ensure growth and development of the client partnership along with holding accountability for the daily operation of 500 FTE. Reporting to the Operations Director this post call for a polished Head of Operations who has a strong track record of driving strategical and operational growth and performance within the call centre area.

As Head of Operations you will:-

  • Be accountable for the delivery of a key account with operational FTE in excess of 500
  • Ensure all key financial and performance targets are met and exceeded across the operation
  • Ensure that all compliance and regulatory requirements are met
  • Drive and plan all operational delivery of key account strategic objectives
  • Maintain senior level relationships internally and externally with the client and key stakeholders
  • Lead, inspire and motivate the operation in order to ensure high staff engagement and achievement of client satisfaction
  • Deliver excellent and seamless customer service and journey

Requirements for role:-

  • Extensive experience within a senior management role within BPO environment
  • Proven track record of stakeholder and relationship management at a senior level
  • Experienced in managing the financial performance of a business area
  • Successful track record of leading and delivering results in a operation in excess of 350 FTE
  • Progressive forward thinker who can identify opportunities and customer trends

As this role is based in South Africa please note that candidates will have to relocate in order to take up the post.

Please apply now for more information

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
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