Head of Quality

Vacancy posted: Wednesday, 15 February 2017

Salary: 50000.0 - 55000.0 per annum
Location: Falkirk (Town)

Closing date: 15 March 2017
Job ref. no.: 04061

We are currently recruiting for Head of Quality based in the Falkirk offering a salary of up to 55,000 per annum (depending on experience) along with added benefits.

Your New Company
As one of the UK's fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance of leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

We don't just manage the customer experience for our clients, we aim to transform their experience through a combination of great people, innovative use of data, and best of breed technologies, working in partnership with our clients to drive tangible change in business and customer KPI's.

Your New Role
The Head of Quality will report into the Operations Director - Account Support and is responsible for ensuring delivery of a standardised Quality model for nominated UK Accounts, aligned to UK cluster strategic objectives.

The several key areas within this role include delivery a UK Quality model for all UK accounts by working with clients to ensure best in class framework to support objectives.
Operating within financial controls as set out within budgets and aligning with Global Centralised Services to create a Webhelp operating model plus this role will also interact with the Head of Operational Effectiveness to ensure that methodologies are embedded from day 1.


To find out more about this opportunity click the link below we would love to hear from you .........

s1 says:

This job is new this week. Get your application in now to be included in the first week's applications.Apply now
Contact Name WebHelp UK
Telephone 01324 575000
Home  ›  Jobs  ›  Call/Contact Centres  ›  Management  ›  Falkirk (Town)

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