Head of QualityVacancy posted: Wednesday, 15 February 2017
Salary: £50000.0 - £55000.0 per annum
Location: Falkirk (Town)
Closing date: 15 March 2017
Job ref. no.: 04061
Your New Company
As one of the UK's fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance of leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.
We don't just manage the customer experience for our clients, we aim to transform their experience through a combination of great people, innovative use of data, and best of breed technologies, working in partnership with our clients to drive tangible change in business and customer KPI's.
Your New Role
The Head of Quality will report into the Operations Director - Account Support and is responsible for ensuring delivery of a standardised Quality model for nominated UK Accounts, aligned to UK cluster strategic objectives.
The several key areas within this role include delivery a UK Quality model for all UK accounts by working with clients to ensure best in class framework to support objectives.
Operating within financial controls as set out within budgets and aligning with Global Centralised Services to create a Webhelp operating model plus this role will also interact with the Head of Operational Effectiveness to ensure that methodologies are embedded from day 1.
To find out more about this opportunity click the link below we would love to hear from you .........
|Contact Name||WebHelp UK|
Since its inception, Webhelp has grown significantly with more than 250 partners being served by our global teams which cross more than 25 countries and more than 90 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions.Company profile View all jobs with Webhelp UK
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