Operations Manager

Vacancy posted: Friday, 6 January 2017

Salary: 28000.00 - 35000.00 per annum + Benefits
Location: Selkirk

Closing date: 20 January 2017
Job ref. no.: Req/417033

Are you an experienced contact centre leader? Do you enjoy driving and leading teams? Do you have strong stakeholder management?

Search Consultancy is delighted to partner with a leading outsourcer that has an opportunity for an operations manager. This role will involve managing a number of managers as well as all telephony staff. The salary for will be up to 35k and is based in Selkirk

Main duties would be as follows:

  • Lead, develop and inspire both team managers and agents.
  • Shape and develop contact centre policies.
  • Liaise with external and internal stakeholders.
  • Analyse MI and ensure delivery against call levels.

As this is an operations manager role, candidates must have extensive experience of managing a contact centre operation. Additionally if candidates have the following attributes then it would be beneficial:

  • Experience of managing both CS and sales through service teams.
  • Outsourcer experience.
  • Advanced Excel skills.

This is a fantastic opportunity for a driven and motivated candidate who prides themselves on delivering exceptional service.

If you are interested then please call Gary Morris on 0141 272 7789 or email .

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Gary Morris
Telephone 0141 272 7777
Home  ›  Jobs  ›  Call/Contact Centres  ›  Management  ›  Selkirk

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