Resource Planner

Vacancy posted: Monday, 13 February 2017

Salary: DOE
Location: Bishopbriggs

Resource Planner

Salary: Dependant on experience

Location: Working between the Bishopbriggs and the Airdrie site as required.

Contract: Permanent

Contract: 37.5 hours per week, Monday to Friday, 09:00-17:30

The Job:

An exciting opportunity has arisen for an experienced Resource Planner within the existing Resource Planning function. Reporting directly to the Resource Planning Manager, you will be responsible for the day to day delivery of Schedules in a large and fast paced Contact Centre environment.

The role will focus mainly on meeting client scheduling expectations, working closely with Operations and ensuring all stakeholders are fully aware of the planning process being followed.

Applicants will need to be able to give examples successes to date in terms of how you have added value to accounts/projects as an effective Scheduling Analyst and how you feel value can be added to other accounts in this role.

Required competencies:

Committed, enthusiastic, positive, resourceful and resilient.

Demonstrate your ability to work under pressure with multiple projects or large number of FTEs

Open, approachable, a proven team player with strong communication skills.

Experience of using MS Excel and PowerPoint.

Proven problem solving skills and a sound analytical approach.

Ability to manage own work load to meet tight deadlines.

Ability to work under pressure whilst maintaining accuracy

Sound working knowledge of Workforce Management tools

Experience using Verint is essential

Who are we?

While you may not have heard of us, it’s likely you will have spoken to us at some point. We have sites in over 50 countries and we talk to customers in more than 66 different languages and dialects on behalf of major international companies. We’re really proud to say we are the biggest in the world. Impressive, right?

In the UK we operate out of multiple locations and provide a diverse range of contact centre solutions. You could call us experts in the call centre services ’s what we call ourselves.  Whether you’re working in one of our locations, or from a clients’ own centre or even based in one of our International contact centres, Teleperformance can really offer you a world of opportunities.

Our passion is what led us to achieve the number 1 spot in our market and it is also what helps our clients to achieve what once may have seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.

So why wouldn’t you want to join us?

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name George McGuinness
Telephone 0845 272 6666
Address 2 Cadogan Square
15 Blythswood Street
Glasgow
G2 7AJ

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