Resource Planner

Vacancy posted: Monday, 10 October 2016

Salary: DOE
Location: Glasgow

Resource Planner

Salary             Dependant on experience

Location         Airdrie or Glasgow

Contract         Permanent

Hours             37.5 hours per week

Role Overview

Reporting directly to the Resource Planning Manager, you will be responsible for the day to day delivery of accurate contact forecasting, FTE requirements and scheduling.

Key Tasks/Responsibilities

  • Facilitate communication and knowledge transfer to build and improve on the current communication between Operations and the RP Team.
  • Provide leadership to the campaigns they are assigned to and will be seen as a subject matter expert.
  • Lead by example, meet timescales, and provide recommendations for performance improvement as well as adding value by providing new ideas.
  • Be able to demonstrate some of your successes to date in terms of how you have added value to accounts/projects as an effective Resource Planner and how you feel value can be added to other accounts in this role.

What are we looking for?

  • You must be able to demonstrate your ability to plan, prioritise and organise your workload to meet tight timescales.
  • You will be able to adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives.
  • Open minded and flexible in dealing with circumstances as they arise.
  • Committed, enthusiastic, positive, resourceful and resilient.
  • Demonstrate your ability to work under pressure with multiple projects or large number of FTE’s.
  • Open, approachable, a proven team player with strong communication skills.
  • Working knowledge of forecasting and scheduling techniques.
  • Experience of using MS Excel and PowerPoint.
  • Proven problem solving skills and a sound analytical approach.
  • Ability to manage own work load to meet tight deadlines.
  • Ability to work under pressure whilst maintaining accuracy.
  • Sound working knowledge of Workforce Management tools.
  • FTE Sizing / Account sizing (Modelling) experience.

One of the following skills is essential to be considered for this role:

  • Experience using Totalview IEX
  • Experience using Teleopti forecasting and scheduling software
  • Experience using Aspect eWFM

So who are we?

While you may not have heard of us, it’s likely you will have spoken to us at some point. We have sites in over 50 countries and we talk to customers in more than 66 different languages and dialects on behalf of major international companies. We’re really proud to say we are the biggest in the world. Impressive, right?

In the UK we operate out of multiple locations and provide a diverse range of contact centre solutions. You could call us experts in the call centre services ’s what we call ourselves.  Whether you’re working in one of our locations, or from a clients’ own centre or even based in one of our International contact centres, Teleperformance can really offer you a world of opportunities.

Our passion is what led us to achieve the number 1 spot in our market and it is also what helps our clients to achieve what once may have seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.

So why wouldn’t you want to join us?

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
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