Team Leader

Vacancy posted: Thursday, 22 September 2016

Salary: úCompetitive
Location: Edinburgh

Closing date: 09 October 2016

TEAM LEADER - CUSTOMER SERVICE

Edinburgh, Full-time

Are you ready to lead and inspire your team of agents to offer the very best customer service for our customers? Find your place in a fast moving environment where you interact with both customers and colleagues and put your business knowledge to the test on a daily basis.

We are offering a role where every day is a challenge, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.

Your responsibilities:

The role of an H&M Team Leader comes with a wide range of responsibilities, lots of rewards and fun!  Your main responsibilities include:

  • Being a strong leader who builds their team, leads by example and drives goals whilst developing yourself and others.
  • Constantly improving the overall performance of your Agents using feedback and coaching
  • Being focused on customer value and providing the best solutions for our customers
  • Keeping yourself and your agents up to date with policies and procedures
  • Planning, working towards and achieving goals
  • Making decisions that benefit our customers, colleagues and the business
  • Creating an inspiring environment where excellence in customer service and employee satisfaction go hand in hand
  • Identifying future talent and developing colleagues to provide a succession pipeline
  • The ability to oversee not only your own team but the overall operation of the Centre as required

Your skills:

Just like everyone at H&M, we believe you are business minded, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:

  • Good organisation skills and ability to work under own direction
  • The ability to prioritise and plan ahead for our colleagues, business and customers
  • Being fair, empathetic and committed to both the business and the wellbeing of our colleagues
  • Adaptable and flexible to change
  • Being a good role model & living up to the values we work with in H&M
  • A problem solver who focuses on solutions, proposing new routines and decision making
  • A team player who is open minded and can communicate clearly
  • Ability to cope with a high workload
  • Computer literacy
  • Fluent in English spoken and written

Is this an opportunity that excites you?

We look forward to receiving your application including your CV and a covering letter explaining why this role interests you!

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now

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