Team Manager

Vacancy posted: Monday, 17 October 2016

Salary: Excellent Benefits
Location: Edinburgh

Closing date: 31 October 2016
Job ref. no.: RL1508

Up to 30,800 subject to experience + excellent benefits


Working for the UK's largest mutual pensions, insurance and investment company with around 9.1 million policies and employing 3,106 people across the UK we have a fantastic permanent opportunity for a Team Manager to join their Group Pensions function in Edinburgh.

Being part of the wider Group Customer Service business unit the purpose of this role is to develop, engage and inspire your team of Customer Service Consultants to provide an excellent service which exceeds the expectations of your clients both externally and internally.

We are looking for a naturally innovative thinker with great leadership skills and a strong customer focus who can lead their team on a day to day basis with a focus on continuous improvement, service delivery and people management; including performance and behaviour management. Energy and enthusiasm to create a great place to work are essential as is the desire to have a positive impact on the success of your team and the wider business area.


  • Ensuring that all customer interactions are delivered within clear quality standards
  • Understand and manage workflows/demand to enable Team planning and priority setting
  • Directing and driving a continuous improvement culture within the team
  • Supporting implementation of operational change
  • Manage team to ensure productivity and efficiency levels are met
  • Coaching, developing and supporting individuals to deliver the best outcomes for customers in an effective and efficient way
  • Team planning and priority setting
  • Manage individual performance through objective setting and regular performance review
  • Ensuring high levels of engagement, knowledge and understanding

Essential experience and skills required

  • Ability to lead and develop a highly successful team in dynamic, high-growth environment
  • Proven relationship building and influencing skills demonstrated through stakeholder management
  • Pro-active, personal drive and enthusiasm to initiate and deliver service improvements
  • Strong planning, organisation and administration skills
  • Excellent communication and engagement skills
  • Ability to self-manage, organise and prioritise workload
  • Understanding of working within SLA's
  • Strong team focus

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Resource Management ltd
Telephone 0845 634 7370

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