Area Installation Manager

Vacancy posted: Thursday, 22 September 2016

Location: Aberdeen

Closing date: 25 September 2016
Job ref. no.: 1608-005

Area Project Manager

Due to the increase level of demand for their services, an exciting opportunity has arisen for a Project Installation Manager to join Scotland's leading home improvements company.

Key Responsibilities

Responsible for

The presentation of all tradesmen in accordance with company standards

Ongoing training on the development of customers' experience and the way our tradesmen interact with them

Site Management, ensuring that customers' property is protected appropriately

Ensuring that all company vehicles are maintained in accordance with company standards

Ensuring that the behaviour and conduct of all personnel enhances the reputation of our business, as well as complementing our marketing and service objectives.

Technical Responsibilities

Resolving and developing any technical product deficiencies, in conjunction with the engineering team.

Ensuring that all technical fitting standards are adhered to.

Developing new methods to improve the integrity of our products and installations

Training all personnel to ensure that there is a consistent understanding of our fitting details, as well as other associated tasks.

Health and Safety

Ensuring that monthly inspections ( Including PPE, site conditions, vehicles and access equipment) are completed for all members of your team.

Carrying out regular site inspections for all members of your team, to make certain that safety procedures are being adhered to.

Chairing bi-monthly regional safety committee meetings

Training all members of your team in risk assessment and health and safety procedures.

Ensuring that the depot is a safe environment for personnel to work in.

Budget

Controlling all labour and material costs for your region, working strictly to pre-agreed levels of expenditure

Developing new, innovative working practices to improve operating efficiency and reduce costs

Achievement of the monthly revenue target in accordance with pre-agreed targets

The prompt settlement of customer accounts, control of daily banking and management of any debtors.

Service

Managing any outstanding remedial issues, ensuring an immediate response with corrective action.

Ensuring that any correspondence, at Director level or otherwise, is responded to immediately.

Managing the complaint process resolution professionally

The on-going development of service initiatives to enhance our customers experience.

Training all personnel on the standards expected of them to ensure we achieve our target service levels.

Recruitment of relevant personnel to ensure delivery of target service levels

Co-ordination of all product deliveries and efficient stock levels.

KPIs

Budget performance

Service Levels and outstanding remedials.

s1 says:

This job is new on the site, posted only 3 days ago. Get your application in today.Apply now
Contact Name Alan Golightly
Telephone 01224 259421

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