Customer Service Advisors - Dunfermline 8.25 Per Hour

Vacancy posted: Thursday, 22 September 2016

Salary: 8.25 per hour
Location: Alloa

Closing date: 29 September 2016
Job ref. no.: CPTNWBS

Customer Service Advisors - Dunfermline - 8.25 p/h

Our client, a large and successful building society, is looking to recruit a number of Customer Service Advisors to work in their Telephone Banking team based in Dunfermline. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer development and a great rate of pay.

Due to the great training programme successful candidates are offered, vast experience is not required - just a passion and drive to provide excellent customer service!

**PLEASE NOTE: DUE TO THE NATURE OF THIS BUSINESS, POTENTIAL APPLICANTS MUST BE ABLE TO PASS CREDIT AND CRIMINAL BACKGROUND CHECKS**

Purpose of the role

  • To be the first point of contact for customers
  • Providing an excellent level of customer service to meet the needs of the customers
  • Extend and develop customer relationships
  • Varied role, including compliance and complaints.

Key Duties

  • Answering inbound calls from customers in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
  • Promoting alternative delivery channels such as Internet Banking ensuring that all customers are aware and have full access to the company's complete range of service delivery channels.
  • Ensuring all customers are dealt with in accordance with all compliance and regulatory requirements.
  • Maintaining a good understanding of company products and services including key features and benefits.
  • Ensuring all call handovers to other areas of the Group are carried out in an effective and efficient manner.
  • Ensuring all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved at first touch, delivering a fair outcome for the customer.

Hours of work: Various shift patterns available between the hours of, Monday to Sunday 6am - 10pm

Initial training will be 9am - 5pm Monday to Friday.

Cordant People welcomes applications from all sections of the community.

As specialist recruitment professionals our consultants deliver to some of the most complex business environments. We integrate our recruitment capability, sector expertise and national coverage, to enable us to provide talented people across a wide spectrum of industry sectors.

We currently have 5 locations in Scotland - Edinburgh, Glasgow, Livingston, Stirling and Dundee.

Cordant is acting as an Employment Business in relation to this vacancy.

s1 says:

This job is new on the site, posted only 2 days ago. Get your application in today.Apply now
Contact Name Julie Law
Telephone 01786 845960
Home  ›  Jobs  ›  Customer Services  ›  Alloa

Get email alerts
for similar jobs!

Add alert

Your email is already registered, simply enter your password to set up your alert

Incorrect password, please try again.

send
Forgotten Password

People who applied for this also applied for...

You have 0 shortlistedApply for all Clear shortlist