Customer Service Advisor

Vacancy posted: Friday, 13 January 2017

Salary: 17,100 - 19,253
Location: Alloa

Closing date: 26 January 2017
Job ref. no.: CLA00725

Job Description

Strategy and Customer Service

Customer Service Advisor - 6 month contract

Permanent/Part time

Salary - Grade 4 - 17100 - 19253

Closing Date : Thursday 26th January 2017


To provide the local community with advice and information on Council Services and to deal efficiently and courteously with customer enquiries over the phone, online and face to face at any customer services point of contact.

This post is considered regulated work with children and/or protected adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. You will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by Clackmannanshire Council.

Should you have difficulty in accessing the documents and wish to request a paper application pack along with an application form please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.

Please note that if you are selected for interview you will be notified by e-mail.

Applicants must seek permission for a secondment, from their line manager, prior to applying.

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About Clackmannanshire Council

Clackmannanshire Council is one of 32 Scottish unitary local authorities, serving a community of over 48,000 citizens in central Scotland. We share our borders with our neighbours in Stirling, Falkirk, Fife and Perth & Kinross.

We've already achieved a lot - our work with economic development partners has already led to some dramatic transformations in the area. And while the industries that the area once relied on have declined in recent years, new business accommodation is attracting a growing numbers of new firms. Clackmannanshire's central location and ever improving transport links mean that Edinburgh, Glasgow, Perth and Stirling are in easy reach.

There's a lot going on here, and a lot of opportunities we're determined to realise. It will be a lot of hard work, but we know that the rewards will be worth it. We're committed to realising our area's potential and to delivering all we can to the people of Clackmannanshire. If you share our vision, you could be part of the next chapter of our success story.

View all jobs with Clackmannanshire Council

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