Customer Service Advisor-HomeworkerVacancy posted: Friday, 30 September 2016
Salary: Up to £16,328 per annum pro rata
Job ref. no.: GBX-VOL-03626
Customer Service Advisor - Home Worker
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Salary – up to £16,328 per annum pro rata
Location - Homeworking
Hours – From 20 to 40 hours per week
Contract – Permanent
Training – To be completed remotely at home
Start Date – 31st October 2016
Comfort, convenience, and a no-hassle commute are all reasons people like to work from home. If you’re confident, disciplined, and self-motivated, then home can be a place where work and personal life can have a healthy balance.
You’ll need a quiet distraction free work area, a comfortable chair, your own network connection and of course a computer to make the magic happen.
If this sounds too casual then be assured this is a professional role. Teleperformance are proud to be working with the UK’s largest insurer who have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car and home insurance policies, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service
We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure each customer receives the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, putting them at ease by delivering a polite, friendly and professional service, where empathy and building rapport are central. Good computer skills and the ability and focus to maintain attention to detail whilst working to quality and compliance measures are also a must.
Full training will be provided with on-going remote support to ensure you have the required knowledge and skills to succeed and enjoy your role. You will also benefit from a full rewards package including, additional earning potential through our pay progression scheme, 28 days paid holiday, career progression, recognition schemes, corporate and retail discounts, pension plan and much more.
Working hours are between 8am and 8pm Monday to Friday, 8.30am-5pm Saturday and 10am-4pm Sunday. We can offer hours ranging between 27 and 40 hours.
Full time hours would be on split shifts as we don’t have a requirement for cover between 13:00 – 16:00
Likely to include one late night per week and one weekend day every two weeks.
To ensure you’ve got the vital elements which enable you to work from home we’ve noted a few essentials below. If you can answer yes to them all then you could apply today!
A room that’s quiet and free from distraction.
Happy to work at a computer/telephone station in a home office environment
Internet connection via Ethernet cable that will only be used by you in office hours (Wi-fi connection not permitted)
A desktop PC with a Microsoft Windows Operating System
Separate phone line with no features such as voicemail, call forwarding & No call waiting
Customer Service experience and good computer skills
Who are we?
Teleperformance is the worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.
You can follow us on:
Facebook https://www. facebook. com/teleperformanceukcareers
Twitter https://twitter. com/ TPcareersUK
|Contact Name||George McGuinness|
|Address||2 Cadogan Square
15 Blythswood Street
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