Customer Service Advisor - Global Healthcare - Home BasedVacancy posted: Friday, 9 September 2016
Salary: £14118 to £17836 on successful probation completion and dependant on performance
Location: Can be based anywhere
Sensée supplies home based customer service talent to the UK’s leading brands.
We are looking for Member Services Advisors to work with our latest client, the UK leading Health Care provider with a global presence.
You will have previous experience of working in a customer service environment and will truly enjoy delivering outstanding customer service to our client’s members. You will be able to tailor your approach to each customer and their needs, possessing strong listening skills; demonstrating flexibility and the ability to work on your own initiative.
Excellent communication skills are essential; including both telephone and letter writing skills with and the ability to deal effectively with internal and external customers of all levels; you must be resilient and able to keep difficulties in perspective.
You must also have the ability to handle telephone calls with knowledge, confidence, maturity and tact. Ability to think analytically to assess clinical information to determine the eligibility of benefit and able to work on own initiative and make decisions within the protocols set down with minimum supervision. As you will be working from home, PC literacy, high flexibility in your schedule, good organisation skills, independence and self-reliance are essential.
The role is permanent and you will be working on an ‘annualised hours’ basis.
This means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment and which can vary from 30 to 35 hours per week), during "off peak weeks" you will be required to work less hours per week, and then during "peak weeks", you will be required to work more hours per week.
8am - 8pm Monday to Friday
8am - 6pm Saturday
9am – 4pm Monday
You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) and a telephone handset with headset, all meeting our required specifications. You will also need to attend a mandatory paid full time 8 weeks training course to be delivered virtually over set shifts (4 weeks virtual classroom and 4 weeks grad bay).
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