Customer Service Advisor (Part Or Full Time) - Home BasedVacancy posted: Friday, 7 October 2016
Salary: £8,900 to £17,100 depending on hours and contract
Location: Can be based anywhere
Imagine being at home every day. Imagine working from home in a fully employed permanent, part time or full time role. Imagine representing some of the UKs largest brands.
Sounds too good to be true? Then read on!
Sensée connects customer service centres to home-based customer service advisors, so if you want to speak for our Clients’ businesses who are known and valued by millions from the comfort of your own home, then this is the place to be.
We are looking for enthusiastic individuals who put the customers first, enjoy problem solving, are proactive and can use their initiative to exceed customers’ expectations.
You will need to have excellent communication skills, be a fast learner with the ability to get up to speed with products and systems quickly, have an excellent grasp of internet technology, be responsible, adaptable, and confident, as well as have the ability and a strong motivation to work from home.
As you will be working from home, PC literacy, high flexibility in your schedule, good organisation skills, independence and self-reliance are essential.
We have roles with both ‘fixed’ and ‘annualised’ hours – Annualised hours means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment and which can vary from 20 to 40 hours per week), during “off peak weeks” you will be required to work less hours per week, and then during “peak weeks”, you will be required to work more hours per week.
Earning potential is between £8,900 and £17,100 (including bonus) depending on performance and how many hours you choose to work each week.
- Fully employed working from home
- 28 days’ holiday (including bank hols) - pro rata for part time
- Cut down on commute and costs associated with working outside your home
- Choose your own working pattern within client specified guidelines
- Discount scheme and reward package
- Team incentives for the extra recognition
Our working hours range from 8am through to midnight with peak and mandatory hours Fixed & Annualised) relevant to each client
Flexibility is a must, as you will be working multiple intra-day shifts. Be prepared to work evenings, weekends and Bank Holidays!
You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) and a telephone handset with headset, all meeting our required specifications. You will also need to attend a mandatory paid full time training course of between 2 and 9 weeks to be delivered virtually over set shifts.
Sensée is an equal opportunities employer and welcomes applications from all sections of the community.
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