Eastern Western Motor Group

Vacancy posted: Monday, 3 October 2016

Service Administrator - Western Commercial - Dundee Dundee   Up to 21,00 plus bonus

The Eastern Western Motor Group, Scotland’s leading, prestige, independent motor retailer is currently recruiting for an experienced Service Administrator for their purpose built, busy Western Commercial site in Dundee.

The main purpose of the role is to process all areas of admin work within the Department in accordance to procedures defined by the manufacturer and company policy

Key Responsibilities:

•To greet customers in a courteous and efficient manner, both in person and by telephone
•To advise customers and colleagues on service and / or repair requirements
•To maintain up to date product knowledge of vehicle service repair & warranty policies and product changes
•To supply accurate and timely estimates for necessary work when requested
•To accurately record and communicate customer work instructions
•Prepare and present invoices in a consistent and professional layout
•Assist in maintaining your work station and reception area ensuring a clean desk policy is kept at all times
•Maintain the Group’s Dealer Management System with up to date customer record information for future follow up and marketing
•To process all job cards / invoices in a timely manner ensuring work in progress is kept to a minimum
•To correct and re-submit any invoice corrections as quickly as possible
•To maintain a good filing / control system to aid any future audit process
•Assistance with any other task as directed

Skills & Experience:

•Excellent communication skills
•Previous Service Administration experience within the automotive industry
•Problem solving and decision making skills
•Committed to providing high quality work
•Ability to work to deadlines
•PC literate

In addition we offer a first class employee benefits scheme which includes potential discounts with 1600 retailers, access to staff savings schemes and benefit schemes such as child care vouchers and cycle to work along with excellent discounts on new and used car purchases.

Job Reference:   S1 162

Closing Date:     03 November 2016

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