Customer Service Advisor (FIF05583)

Vacancy posted: Tuesday, 18 October 2016

Salary: £16,838 - £18,959
Location: Dunfermline

Closing date: 30 October 2016
Job ref. no.: FIF05583

Job Description

Work Pattern:  Week 1 -(Dayshift)  Monday to Friday.  Week 2 - Backshift Monday to Friday

Interview Date:  Monday 14th and Tuesday 15th November 2016 

To provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. This includes providing advice, information, logging requests for services and taking payments.

To undertake duties in relation to the delivery of council services and to contribute to the on-going development of Customer Service Operations, this includes Customer Contact Centre, Scottish Welfare Fund team, Customer Service Centres / Local Office and integrated Libraries. Priorities are:

• being motivated and enthusiastic about customer services
• working in a multi skilled environment
• deliver a wide range of accessible and responsive services
• being part of a fast moving, challenging, continual change environment
• taking responsibility for solving customers' problems and issues.
• supporting Fife Council's corporate priorities
being flexible in approach to work

Fife Council pays the Scottish Local Government Living Wage Rate to employees earning less than £8.33 per hour. If the hourly rate of pay for the post is less than the Scottish Local Government Living Wage Rate a supplement will be paid.


Minimum qualifications should be stated here. It is important to state equivalents, and to be clear that previous experience can be considered as equivalent.
hyperlink to the SCQF Framework

State here Information on any registration/membership of professional bodies etc. See examples below.

Before confirming appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) Scheme Membership through Disclosure Scotland

This post is subject to a disclosure check which will be undertaken by Disclosure Scotland. 

Workers new to role must gain registration with the Scottish Social Services Council (SSSC) within six months of start date in this role

Before confirming appointment, you will be required to be registered with the General Teaching Council for Scotland (GTCS)


Prospective applicants should be provided with a real idea of what they will be doing. For some jobs this may be more about the aims of the job and for others it will be the day to day duties. The accompanying Job or Role Profile should list all the duties so you should only provide a flavour of the main responsibilities in the job advert. Text can be formed for this section from the Key Tasks & Responsibilities section of the Job or Role Profile. Specific Responsibilities Contact Centre:

• To respond in a positive, effective and professional manner to high volumes of customer enquiries by telephone, email, SMS and writing.

• To respond to vulnerable community alarm customers

• Supporting customers who may wish to access service delivery through channels such as Fife Direct, Local Offices and social media, and to act as a referral point to signpost other services.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now

About Fife Council

We employ 20,000 people to provide 900 different services to 360,000 people and, we have one of the highest overall customer satisfaction ratings for a Council in the UK. The services we provide range from education, social work, housing, and community services to transportation, looking after the environment and developing the economy.

We are a large organisation and have a wide range of job roles from teachers, social care workers, community education workers, and planners, to support roles, like accountancy, IT and HR, not to mention communications and marketing, and law.

We operate the Positive about Disabled People scheme, commonly known as the 'double tick scheme', as we are committed to employing and supporting disabled people and offer a guaranteed interview to any applicant who considers him/herself to be disabled and who meets the minimum essential criteria for the post.

If you're looking for a real career challenge, you'll find it here in Fife!

View all jobs with Fife Council

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