Customer Service Representatives

Vacancy posted: Wednesday, 28 December 2016

Salary: 8-10 per hour
Location: East Calder

Motorhome Rental Customer Service Representative

Job description  

Growing successful luxury motorhome rental company seeks customer service assistant.

Tasks include but are not limited too :-

  • Meeting and greeting of customers
  • Supervising the signing of rental agreements
  • Checking customer ID documents and licenses
  • Taking of payments
  • Explaining the motorhome features and equipment inside and out
  • Inspecting carefully the vehicle condition inside and out with the customer before customer signs for the condition
  • Taking customer calls :
  • Organising taxis
  • Giving directions
  • Answering questions on motorhome operation or any problems
  • Liaising with company owner
  • Welcoming customers returning from hire
  • Inspecting returning vehicles for damage and handling customer deposit retention to address damages
  • Arranging and booking in of vehicles to body shops for repairs
  • Conducting small repairs and ordering replacement parts
  • Supervising cleaners, ensuring they arrive on time, and checking cleanliness of vehicles before released for hire
  • Conducting basic mechanical tasks such as changing fuses in the engine compartment, and some heavier manual tasks such as changing wheels over
  • Daily moving of 6-7m long motorhomes around the yard into and out of tight spaces
  • Occasionally deliver/collect motorhomes or replacement parts/batteries to hire customers anywhere in Scotland

-        

Candidates will :-

  • Own their own transport
  • Due to motorhome insurance requirements would need to be over 25, have no more than 6 points on their license and have held a valid license for over 5 years
  • Have excellent time keeping skills, always arriving on time
  • Have a good work ethic
  • Have excellent interpersonal skills
  • Always be smart and presentable
  • Good eye for detail and ensure high standards are maintained in terms of cleanliness, service and communication
  • Have good negotiation and conflict resolution skills to be able to deal fairly with discussions with customers around any damages caused
  • Practical mindedness to conduct small repairs, diagnose how to fix breakages/problems and showing good initiative of whom to contact or where to go to get issues fixed or relevant parts needed
  • Be prepared to work outside and happy to ‘jump in’ on any other potential tasks such as operating a jet wash if needed to ensure motorhomes are ready when needed

Position would suit somebody who :

  • Is able to work primarily during weekends April-November (peak rental season) every year.
  • Able to work ad-hoc weekdays
  • Would suit a more mature candidate
  • Is used to dealing with customers face to face, by email and phone in a friendly, courteous and professional manner
  • Has experience with using motorhomes or being in a vehicle management role (but these are NOT a requirement since training will be given)

Candidates will receive training, followed by on the job experience, and will be granted an interview at the end of this period. Successful candidates will be employed for part time work in 2017 and considered for a full time position to be available in 2018 as the company continues to expand.

Salary

GBP 8 - 10 Hourly rate

Education required

GCSE / Scottish or equivalent

Job type

Part time in 2017, required to work weekends between 01-April and 31-October and occasional ad-hoc days midweek. Successful candidates will be considered for a full time position at the end of 2017 and for 2018 as the company continues to expand and will need to fill roles such as sales, marketing, admin, customer advisors

Job status

Initially Part Time

s1 says:

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