Vacancy posted: Tuesday, 3 August 2010
You will work within a small and successful team who take responsibility for major complaints which have been addressed to the Board members of the firm. This is not a telephone based role, you will deal with written complaints which have been through the initial stages around relevant departments and are now at a critical stage and a quick and efficient resolution is essential.
It is imperative that you have excellent communication skills, particularly in writing as you will be required to draft (free-hand) letters to customers. Additionally you will communicate directly with senior management in order to explain detailed complaint cases and put forward a resolution. Strong negotiation skills are highly desirable.
If you feel that you have a background in customer servicing and some complaints handling experience, together with the required written communication skills, then please apply to Karen Diamond at Hays for consideration.
Job Reference: 1215344
Closing Date: 10 August 2010