Vacancy posted: Tuesday, 3 August 2010

Executive Complaints Handler Edinburgh   18000 - 23000 per annum + benefits

Please note: This vacancy is no longer advertised.

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Based in Edinburgh my client is seeking a confident Executive Complaints Handler who has a passion for problem solving and a focus on customer service. This is a permanent position based in the centre of Edinburgh, you will be rewarded with an excellent basic salary and fantastic benefits package. This is an opportunity to join a progressive organisation where you can make a real difference and influence group processes to provide a better customer experience.

You will work within a small and successful team who take responsibility for major complaints which have been addressed to the Board members of the firm. This is not a telephone based role, you will deal with written complaints which have been through the initial stages around relevant departments and are now at a critical stage and a quick and efficient resolution is essential.

It is imperative that you have excellent communication skills, particularly in writing as you will be required to draft (free-hand) letters to customers. Additionally you will communicate directly with senior management in order to explain detailed complaint cases and put forward a resolution. Strong negotiation skills are highly desirable.

If you feel that you have a background in customer servicing and some complaints handling experience, together with the required written communication skills, then please apply to Karen Diamond at Hays for consideration.

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Job Reference:   1215344

Closing Date:     10 August 2010

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