Complaints Standards Authority (CSA) Officer

Vacancy posted: Monday, 12 September 2016

Salary: 38516-46029
Location: Edinburgh

Closing date: 28 September 2016

Complaints Standards Authority (CSA) Officer, Edinburgh

Fixed Term to December 2017

Salary £38,516 – £46,029 dependent on skills and experience

The SPSO is the final stage for complaints about organisations providing public services in Scotland and across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

Working as part of a small team with the Head of CSA and Policy, you will maintain the design, operation of, and compliance with simplified standardised and user-focused complaints handling procedures in Scottish public services.  You will support improvements to public service complaints handling by monitoring, promoting and facilitating the sharing of best practice.  You will also provide advice, guidance and support to public service providers to improve their complaints handling performance.

You will have experience of working in a customer facing role with exposure to complaints and/or dispute resolution.  Ideally you will have experience of Ombudsman and/or arbitration services and experience of one or more of SPSO’s areas of jurisdiction.  You will have strong planning, organising and analytical skills with excellent communication skills and experience of managing relationships with a wide range of stakeholders.

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please our website for an application pack or contact us for further information.

Closing date:  10am, Wednesday 28 September 2016

Interviews:  To be held on 12 October 2016

We are an equal opportunities employer. Please note we regret that we are unable to consider applicants previously unsuccessful at interview.

Contact Name Helen Wilson
Contact Instructions For an application pack, please visit our website or contact or 0131 240 2979
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