Welsh Customer Advisor

Vacancy posted: Friday, 23 September 2016

Location: Edinburgh

Closing date: 26 September 2016
Job ref. no.: CCA6960MD

CCA Recruitment are working with an incredibly successful outsourcer to recruit multiple Customer Advisors in Edinburgh. Our client specialises in Multilingual Support for some great clients across several industries. As a Welsh Customer Advisor, you will be fluent in Welsh and English, and will be the frontline support for their customers.

If you are passionate about Customer Service and are looking for opportunity to develop your skills and progress within a company, then look no further. Our client offers amazing growth potential and can boast that 90% of Team Leaders and Managers are promoted within.

Working with a leading Financial client, you will be expected to go above and beyond for their customers.

Job requirements:

  • Answer enquiries via calls and emails from customers.
  • Troubleshoot on various products.
  • Log all details on internal systems and complete any administration duties.
  • Achieving compliance, quality and KPI targets.
  • Providing excellent customer service.
  • Liaise with internal teams to resolve issues.
  • Flexible to work shift patterns.

The person:

  • Fluent in Welsh and English, written and spoken.
  • Background in customer service from various industries (Retail, Call centre, hospitality)
  • Experience of providing excellent customer service.
  • Attention to detail and process.
  • Positive can-do attitude.
  • Confidence using various IT systems.


  • Vouchers with leading brands (Up to 180 per month).
  • Fresh fruit and donuts on a Friday.
  • Pension and healthcare.
  • Excellent training programme.
  • Brilliant career opportunities.

Other requirements:

  • Credit check
  • Disclosure

If you feel you have the skills and experience to succeed in this role and have a motivation to further yourself and start a great career, then please apply now for consideration.

s1 says:

This job is new on the site, posted only 3 days ago. Get your application in today.Apply now
Contact Name Mathew Dunn
Telephone 0141 442 0909
Home  ›  Jobs  ›  Customer Services  ›  Edinburgh

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