Trainee Service Advisor

Vacancy posted: Tuesday, 4 October 2016

Salary: Excellent salary & benefits including 32 Days Holiday
Location: Edinburgh

Trainee Service Advisor – BMW Edinburgh

Peter Vardy is one of the UK’s leading Automotive Dealer Groups, the fastest growing motor retailer in Scotland and a multi-award winning organisation.   With attainments such as recognition in the Sunday Times top 100 companies to work for, alongside a number of recent industry recognised awards.

Our vision is to create the world’s best motor retail operation, measured by our team, customers and investors.  Due to this huge success in recent years, we are now looking to attract an Trainee Service Advisor for our award winning BMW dealership in Edinburgh.

We are looking for an organised and enthusiastic individual, capable of working on their own initiative and with the ability to communicate effectively with customers and with the ability to meet and exceed set targets whilst adhering to the departmental practices and procedures.

As a Trainee Service Advisor, your Key Objectives will be:

  • Maximise service profitability through the use of professional sales techniques
  • Sell additional products, services and repair works in a professional manner
  • Ensure customer awareness of all products and services available
  • Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair
  • Maintain effective liaison with sales, parts and workshop teams
  • Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
  • Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
  • Pro-actively contact customers to update them on progress of work
  • Notify customers promptly of completion of work
  • Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager 

Essential criteria
•    Experience within the customer service sector.
•    Effective and persuasive communicator
•    Hard working with the ability to work under pressure
•    Enthusiastic and dedicated approach to work
•    Exceptional communication skills
•    Basic computer skills

Previous experience in the motor industry not required, full training will be given.

Every Peter Vardy colleague is entitled to a wide range of benefits, including:

  • Discounts on the purchase of new Vauxhall vehicles
  • Exceptional and preferential purchase terms on BMW and MINI vehicles for you and your family
  • Peter Vardy Partnership Shares
  • Contributory pension scheme
  • Award winning training
  • Childcare Vouchers
  • Introductory sales commission
  • Cycle to work schemes

Due to a high level of applications only successful candidates will be contacted

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Jade Hazard
Telephone 0141 773 6236

About Peter Vardy Ltd

Peter Vardy Limited is one of the most exciting new names to enter motor retailing for many years.

We're a young, vibrant company with a fresh approach and a mission to offer something different to both colleagues and customers. Our dealerships are fun places to be with a lively atmosphere and the guarantee of a friendly welcome.

We believe colleague satisfaction is the route to customer satisfaction so we make sure our working environments have the latest equipment and our colleagues receive the support they need.

View all jobs with Peter Vardy Ltd

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