Customer Service Manager

Vacancy posted: Monday, 9 January 2017

Salary: 25000 - 30000 per annum + DOE
Location: Edinburgh

Closing date: 16 January 2017
Job ref. no.: CSM-JC

A rare new opportunity has arisen for a Customer Service Team Manager to join our national client based in Edinburgh.

The purpose of the role is to provide the highest level of service to customers and clients whilst supporting and developing team members.

Key duties and responsibilities:

  • Lead and manage and multidisciplined team
  • Motivate, coach and develop team members
  • Embed a positive working culture that empowers the team to deliver the very best service at all times
  • Working closely with the sales team ensuring all requirements are met
  • Ensuring the highest level of service to all customers
  • Develop rapport with long term customers ensuring satisfaction levels are kept high
  • Thorough understanding of people and performance management

To be considered for this fantastic opportunity, my client will only consider candidates who offer the following skills and experience:

  • Extensive experience providing outstanding customer service
  • Proven track record in managing teams
  • Track record in developing people
  • Experience coaching and mentoring staff
  • Experience handing people issues/grievances
  • Possess excellent interpersonal and organisational skills
  • Excellent written and verbal communication skills
  • Good time management and leadership skills

Please note - This is a full time, permanent position working Monday - Friday. My client offers a highly competitive salary.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Jason Cross
Telephone 0131 270 6604

About FPSG

At FPSG, we deliver industry leading recruitment and executive search strategies across multiple disciplines globally.

Accountancy & Finance
Business Support
Call & Contact Centre
Consultancy
Digital
Financial Services
Human Resources
Insurance
IT and Business Change
Legal
Marketing
Multilingual
Procurement
Sales

Through our experience, passion and drive for excellence, we continue to form lasting relationships with clients and candidates alike and we are proud to say we are the preferred supplier of recruitment services to a growing network of many of the world's leading brands.

Our vision is to be recognised as the recruitment partner of choice through the innovation, commitment and professionalism of our people.

Our specialist consultants are superbly networked and can help you fulfil your client and candidate recruitment goals.

Equal Opportunities:
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

View all jobs with FPSG

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