Ticketing Services AssistantVacancy posted: Wednesday, 11 January 2017
Salary: £17,238 + Free staff Ridacard and other benefits
Job ref. no.: ET00086/16
Ticketing Services Assistant
£17,238 rising to £18,252 plus a free Ridacard
Edinburgh Trams is the award winning, designated operator, of the new tramway which opened in May 2014 and offers frequent services between Edinburgh Airport and the City Centre. Fully owned by the City of Edinburgh Council and working in partnership with Lothian Buses as part of the Transport for Edinburgh group, we provide integrated transport across the city. Transport for Edinburgh’s vision is to provide seamless, high quality transport choice for residents and visitors to our city.
As an employer we will be passionate, innovative, smart & trusted. Delivering ‘Excellence for Edinburgh’ is our mantra.
About the role
As part of the Customer Experience function Ticketing Services Assistants work both on trams and at other key locations such as Edinburgh Airport and be responsible for maintaining our high standards of customer service while protecting revenue for the business.
Ticketing Services Assistant's role supports information provision, ticket checking, ticket selling and assisting with high volumes of customers during major events such as the RBS 6 Nations at BT Murrayfield Stadium all form part of the role.
Candidates should have well developed interpersonal & influencing skills and experience of working directly with the public. We are looking for people who can demonstrate a real passion for delivering excellent customer service and in doing so become known as "Ambassadors for Edinburgh". In addition, we require candidates who are assertive enough to handle fare evaders without compromising their customer service standards. Successful candidates will have the ability and desire to work safely and be flexible. Through referencing, candidates should be able to demonstrate high standards of attendance and punctuality. Experience in working outdoors, with crowds, cash handling and in a fast paced environment is advantageous.
How to apply
All applications must be submitted online via the company website. The recruitment & selection process includes an assessment centre, role play & interview and medical including drug & alcohol testing. All communication during the selection process is via email. Please check your email (including your junk box) during this process for updates.
For a comprehensive information pack please visit our website for our contact information.
Please note the selection process stages:
Stage 1 assessment day (approximately 3½ hrs) including ability testing and competency based interview
Stage 2 pre-employment medical and drug and alcohol test
Start date: Planned for Spring 2017
Closing date is 2359hrs on 29th January 2017
Please note: All communication during the selection process is via email. Please check your email (including your junk box) during this process for updates.
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