Complaints Officer

Vacancy posted: Friday, 23 September 2016

Salary: 22,005 (12.09 per hour)
Location: England

Closing date: 10 October 2016

Annual salary: £22,005 (12.09 per hour)

Hours of work: Full time, 35 hours per week

Location: York

Term: Permanent

The Joseph Rowntree Foundation and Joseph Rowntree Housing Trust are two independent charities working to inspire social change through research, policy and practice. We want to see a prosperous and poverty-free UK where everyone can play their part.

This is an exciting opportunity to help us to improve the way me manage our complaints handling and drive improvement for all of our customers.

You will be central to implementing our new complaints policy and procedure, a major programme of change aimed at improving our overall customer experience. You will also have the opportunity to work closely with colleagues in a variety of teams: in housing, care, research and corporate level, undertake ongoing analysis of how we are doing and where we can improve, and make the case for change with our executive team.

To be successful in this role you will need to bring an enthusiasm for making positive change with a focus on improving our customer experience. You will be a confident and clear communicator, able to influence a range of people. You will be designing and implementing training on a new IT system, so you will need to be a confident and experienced IT user.

Download an application pack and further information from our website by clicking the 'Apply' button.

Closing deadline: 12noon on Monday 10 October 2016

Interviews will be held in York on Monday 7 November 2016

Late applications will not be accepted.  Please complete our application form; CV’s will not be accepted.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
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