Quality Consultant

Vacancy posted: Tuesday, 10 January 2017

Salary: competetive plus benefits
Location: Falkirk (Town)

Closing date: 07 February 2017
Job ref. no.: 04008

Quality Consultant- Falkirk

Is your next job a Quality Consultant?

We're currently working in partnership with Sky, Europe's leading entertainment company and are recruiting Quality Consultants to join us within our busy and vibrant Falkirk Contact Centre.

You will be rewarded with a competitive salary plus additional benefits including Free Sky T.V.

Your New Company

As one of the UKs fastest growing customer experience outsourcers, Webhelp is leading the way in an

ever-changing world of communications. We're always looking to bring people on board who understand the importance of leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

What you will be doing?
  • Gathering insight through call listening and reports to recommend effective solutions
  • Pro-actively contribute in identifying potential operational and customer pain points that will directly impact the customer journey
  • Take ownership of personal development that will develop new transferable skills to day to day duties and personal goals
  • Work collaboratively with Customer operations and other support functions to achieve a high level of customer satisfaction, measured by multiple KPI performances predominantly NPS
  • Drives positive change within the operation through creative initiatives
  • Designing and delivering engaging sessions to various audiences
  • Displays confidence in knowledge and ability to offer new ways of working, becoming an ambassador of positive change whilst always approaching from a customers perspective

To apply for this opportunity or see what additional skills you may require click the link below we would love to hear from you....

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name WebHelp UK
Telephone 01324 575000
Home  ›  Jobs  ›  Customer Services  ›  Falkirk (Town)

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