Customer Service Staff

Vacancy posted: Monday, 9 January 2017

Salary: 7.50 per hour
Location: Galashiels

Closing date: 08 February 2017
Job ref. no.: CS0117-TB

Job Description

POST: Customer Service Team Member

LOCATION:                         TWEEDBANK

RESPONSIBLE TO:            IT&Logistics Director

STATUS:                               FULL TIME (including initial 3 month probationary period)

36.5 hours per week Mon-Fri with weekend work on a rota basis

RATE:                                   £7.50 per hour


To work as part of a team answering customer queries, organising collections for our drivers and providing admin support to the management team.



  • To answer enquiries across all online sales platforms
  • To collect and check customer enquiries/replacements
  • To answer the phone and transfer calls to the appropriate person or take accurate messages if not available
  • To prepare direct sales and liaise with finance for payments
  • To prepare and print orders for the picking team in the morning on a rota basis
  • To help develop and maintain accurate records of customer feedback, returns and refunds
  • To provide weekend cover for answering emails on a rota basis


  • To phone shops for estimated collection volumes
  • To update run sheets with estimated collection volumes and print off/email for drivers
  • To update and maintain “On-Demand” collections as directed by Logistics Director
  • To update and maintain Scales Database with accurate supplier information
  • To inform Finance of any significant changes to supplier details


  • To update and maintain office records as directed by management
  • To pick, pack and arrange collection/dispatch of “Express” Orders
  • To help in the development of written procedures and policies for all aspects of the business administration processes
  • To provide admin support for management


  • To maintain a clean and debris-free work environment..
  • To bring to attention of the management any potential improvement in Bookdonors’ systems & procedures or any necessary equipment repairs / replacements.
  • To attend staff meetings and training events as required.


  • Other duties as determined by the management.



  • Customer Service experience
  • Must have good spoken and written English
  • Working Knowledge of Microsoft programmes inc Excel and Word


  • Access to a computer
  • Call centre experience
  • Marketing and Social Media experience
  • Knowledge of Microsoft Access

Applications may be submitted in the format of a CV and cover letter by post or email

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Mhairi Torrance
Telephone 01896755243
Address Block 18 Mid Unit
Tweedbank Industrial Estate

About Bookdonors

Bookdonors Community Interest Company is a not-for-profit Social Enterprise which collects and then sells books online, collected from Charities, Libraries and other community enterprises to provide employment for people disadvantaged in the job market.
This helps us fulfil our social mission:
"Trading in used books to help people, charities and the environment"

View all jobs with Bookdonors

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