Customer Service Advisor

Vacancy posted: Tuesday, 30 August 2016

Salary: 15,000 - 18,000 DOE
Location: Glasgow

Closing date: 30 September 2016
Job ref. no.: CS Advisor

Customer Service Advisor - Top 3 Managed Cloud Computing Company

Vacancy Title

Customer Service Advisor


£15,000 – 18,000 DOE per annum DOE


Easyspace Limited, one of the iomart Group of companies, was founded in July 1997 and from humble beginnings, we have grown to be one of the largest group hosting companies in the UK.   Our direction and mission is simple - to offer our customers competitive prices, the best service, uptime and reliability available.


  • You will have a ‘yes I can’ attitude at all times
  • You will have excellent Customer Service experience in answering inbound customer queries be it a phone call, a helpdesk ticket or a complaint
  • You will have a professional approach with a friendly, outgoing personality
  • You will be passionate about customer care and possess a real interest in technology

What it takes

Our ideal candidate will have the following skills and experience:-

  • A minimum of 1 years’ complaint handling experience in a customer service environment
  • Excellent customer care skills
  • Strong problem handling skills and understanding
  • Excellent interpersonal, written and verbal communication skills
  • Enthusiasm for problem solving and fault resolution
  • Good objection handling skills
  • Good planning and organisational skills
  • Previous experience in customer retention
  • Excellent customer understanding
  • Understanding underlying issues and reporting them upstream

What do we offer in return? ….

  •   We’ll shout you to lunch once a month
  •  ½ Day off on your Birthday
  •  Long service benefits
  •  Breakfast on us every day, including a hot roll on Fridays
  • Snacks, drinks and fruit all day, everyday
  •  Pension
  •  Free onsite car parking
  •  Share save and childcare voucher schemes
  •  Supported training and access to an online training portal 24/7

Training & Development 

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts.  We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.   Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

We look forward to hearing from you ………

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
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