Customer Service Advisor

Vacancy posted: Friday, 16 September 2016

Salary: 16500 - 17500 per annum
Location: Glasgow

Closing date: 16 October 2016
Job ref. no.: C03864

You like going further We'll take the journey with you

As a Customer Service Advisor you'll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we're really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you're willing to work hard, we're ready to help you progress.

At Santander we're aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. So there's never been a better time to join us at our bright, modern office on St Vincent Street, Glasgow.



As a Customer Service Advisor your skills and qualifications will include:

  • The natural ability to treat each customer as an individual and deliver a tailored response
  • Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
  • The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
  • A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
  • Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment



Location

You'll be working in the vibrant centre of Glasgow within walking distance from both main train stations and bus station. With an onsite restaurant, Santander Branch, main shops, and childcare options nearby, there's something for everyone.



Why Santander?

With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.

We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we support you to make a difference in your local community with volunteering and fundraising schemes.



Time to apply:

If this sounds like a role you're interested in then please apply on the link below.



s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
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