Collections Advisor

Vacancy posted: Thursday, 22 September 2016

Salary: 16000 - 18000 per annum + great benefits
Location: Glasgow

Closing date: 29 September 2016
Job ref. no.: UK747152

As a result of continued growth, we are looking to recruit a team of 10 Customer Service Advisors for this leading Credit Solutions company based in the heart of Glasgow. This role offers progression to a more senior level with an increased salary.

As a Customer Service Advisor you will:


*Work on behalf of a number of blue chip financial services brands
*Proactively contact customers to inform them that their account has fallen into arrears and offer them help to get them back on track
*Respond to inbound calls from customers who are looking to discuss their payment plans
*Investigating customers' income and expenditure details to reach a mutually acceptable settlement figure/repayment plan
*Put the customer experience at the forefront of all interactions, ensuring that Treating Customer Fairly principles are adhered to
*Ensure the systems are updated to reflect all customer conversations

To be considered for these roles, you will:


*Come from a customer service background, collections/debt recover is prefered but not essential.
* enjoy working to targets
*Need strong communication, influencing and negotiating skills
*Be confident on the phone and build rapport easily
*Have an ability to tailor your communication skills to meet the needs of your customer

In return you will have:
*A competitive salary + great benefits
*A new state of the art working environment
*The opportunity to progress quickly with continuous coaching and development
*The chance to earn an annual bonus on top of your salary

To apply, please email an updated CV to this posting. Please be aware you will be subject to a credit check, criminal check and 5 year employment reference checks.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

s1 says:

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Contact Name Charlotte Taillefer
Telephone +44 141 240 2441
Home  ›  Jobs  ›  Customer Services  ›  Glasgow

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