Dispatch Consultant

Vacancy posted: Thursday, 13 October 2016

Salary: Competitive
Location: Glasgow

Closing date: 27 October 2016
Job ref. no.: T2

We are now looking for a Dispatch Consultant, based in Glasgow. To manage and fulfil the role of dispatching all Travelbag documentation by post or email to clients in a timely manner and working to department SLA’s.

Key Tasks:

  • Dispatch documentation to all Travelbag clients
  • Operate a seasonal working pattern, working various shifts over a seven day period.
  • Overtime will be required at times subject to operational needs.
  • To issue EMD for Stopover hotels using the Galileo flight system.
  • Adhere to company procedures and policies.
  • Produce and dispatch all confirmations, tickets and vouchers accurately within the company standards.
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
  • Ensure method of dispatch is clearly marked to enable accurate dispatch by the Post Department.
  • Carry out a weekly department stock check.
  • Carry out administration tasks.
  • Achieve Key Performance indicators, including Productivity, Quality, Loss and Attendance/Time Keeping KPI’s.
  • Achieve department objectives.
  • Maintain good working relationships with all departments.
  • Be approachable and available to offer assistance and advice to colleagues.
  • Adhere to all business updates.
  • Relay essential information to appropriate colleagues promptly and accurately.
  • Attend training sessions and meetings where applicable.
  • Remain flexible within the department to meet the needs of the business.

Essential Skills, Knowledge and Experience:

  • Computer Literate.
  • Using Microsoft Excel and Word applications.
  • Excellent team working ability.
  • Accuracy and attention to detail is a must.
  • Flexibility and requirement to work across several IT systems and programs including supplier websites to source documentation.
  • A pro-active approach to problem solving, assuming responsibility for the resolution.
  • Excellent time management and organisation skills, with the ability to multi task.
  • The enthusiasm and drive to work to deadlines, targets and achieve objectives.
  • The ability to prioritise.
  • A pleasant, professional and helpful telephone manner.
  • Act professionally at all times, leading by example and representing Stella UK Travel Services.

Desirable Skills, Knowledge and Experience:

  • Experience of supplier websites.
  • Use of Galileo and other Travel systems.

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
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