Customer Service Advisor - Virgin Media

Vacancy posted: Tuesday, 10 January 2017

Salary: 15,500 per annum pro rata
Location: Glasgow

Closing date: 30 January 2017
Job ref. no.: CSC/FMC PT

Customer Service Advisor -Virgin Media

Location - Airdrie

Salary - Up to £15,500 per annum pro rata

Contract - Permanent

Hours - 20

Shifts - Part time evening and weekends, 5/7 between 5:45pm - 10pm

Training - 9 weeks - Monday - Friday 5pm -10pm

Start Date - Various start dates available

The Role

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

Teleperformance is proud to be working with Virgin Media, one of the world’s largest telecommunications and cable companies. Within this role you’ll be supporting both new and existing customers with all aspects of queries regarding their media packages. This can be anything from helping to connect a new Wi-Fi device to the home network or helping a customer find their favourite program on the TV to record. You may also need to review or change the customer’s package or billing set up to ensure everything suits their needs.

Helping the customer is at the core of this role and appeals to people that are strong problem solvers with an interest in the latest technologies and the ability to help others get the most out of their package. We need great people with customer service experience and good computer skills to fill these roles and ensure we continue to deliver an excellent customer experience every time.

What brand will you represent?

Working on this prestigious campaign brings great rewards, including the opportunity to earn additional commission payments on top of your salary, plus discounts on your own Virgin Media packages, potentially saving you a massive £700 per year from your own bill. You will also be in line to receive many ad-hoc rewards such as concert tickets, sporting event tickets, appliances and cash payments. There are also monthly and annual awards and prizes to recognise and reward you for sparkling.

Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.

You can follow us on:

Facebook: @Teleperformanceukcareers

Twitter: @TPCareersUK

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Contact Name Teleperformance
Telephone 0800100180
Address 2 Cadogan Square
15 Blythswood Street
Glasgow
G2 7AJ
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