Customer Service Operator (Backshift)

Vacancy posted: Tuesday, 20 September 2016

Salary: úCompetitive
Location: Kilmarnock

Closing date: 10 October 2016
Job ref. no.: Louise

Braehead Foods are a wholesaler, fine foods producer and game processor supplying the best in the hospitality industry including hotels and restaurants across the UK and Europe. With absolute vision in fine cuisine and our passion for the industry, our focus is on delivering excellent standards of service and quality.

This is an excellent opportunity to join the team at Braehead Foods at an exciting time for the company. The company is undergoing rapid growth and needs a dynamic and committed team. 

The Customer Service team is crucial to the success of the business. You are ambassadors for the company and provide a key service in taking orders from customers, processing the order efficiently, providing product advice and ensuring fulfilment of every order. 

About the role: We are looking for back shift Telesales Operators to join our busy team. Dedicated to delivering an exceptional level of customer care, your responsibilities will include:

  • Pro-actively maintaining contact with our customers and clients to ensure provision of excellent customer service. 
  • Handling incoming calls
  • Resolving customer enquiries and issues as they arise
  • Processing New Client administration
  • Completing all sales and order administration
  • Liasing regularly with the Warehouse, Despatch and Buying teams to ensure 100% order fulfilment.  

About you:

  • Flexible approach with excellent customer service skills
  • Strong IT skills
  • Accuracy and attention to detail
  • Strong written and verbal communication skills
  • Clear communication skills with excellent telephone manner
  • Adaptable with strong problem solving skills
  • Enthusiastic and motivated to deliver excellence to our customers
  • Ability to work under pressure

Hours of work are typically 18 hours per week over 3 evening shifts. This fluctuates according to business needs. There may be more hours available if the successful applicant has capacity.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Louise Stevenson
Telephone 01563550008
Address 7 Moorfield North Ind Park
Kilmarnock
KA2 0FE
Home  ›  Jobs  ›  Customer Services  ›  Kilmarnock

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