Modern Apprentice (Customer Service) (Northline) (Temporary) (4 Apprenticeships)Vacancy posted: Friday, 9 September 2016
Salary: £10,088 - £10,088
Closing date: 09 October 2016
Job ref. no.: NLA01872
The right training. The right experience. The right qualifications.
Wouldn't it be great if you could get all this from one, effective, rewarding opportunity? Well you can. Our range of Apprenticeship posts will give you the practical experience and qualifications you need to help secure a career. So, if you are age 16-19 (prior to 30 November 2016), live in North Lanarkshire and want excellent experience and a recognised qualification, then this opportunity could be for you.
As a Modern Apprentice Customer Service Assistant, working within Northline Customer Contact Centre, you will provide a high standard of customer service when dealing with customer enquiries at first point of contact. Therefore, previous experience of working in a customer service environment would be desirable.
A minimum of 4 standard grades, at bands 1-3, or 4 national 5s band A-C (including English) or equivalent is essential. A qualification in IT, such as Standard Grade Computing, at bands 1-3, or equivalent, would be advantageous. In addition to good IT skills, it is essential that you are articulate and possess good written communication skills
You must be able to give practical examples of when and how you have demonstrated team work and have a positive, flexible and enthusiastic approach to working on a full-time basis.
You will be provided with full training and gain experience in the delivery of front line services within North Lanarkshire Council. An essential part of this apprenticeship will be to complete a Modern Apprenticeship SVQ Level 3 in Customer Service and knowledge of the content of this award would be desirable.
Interviews will take place October 2016
Start date: October/November
For further information on these posts, please contact Jackie Hannah, Training Supervisor, on 01236 812231.
These apprenticeships are temporary for one year.This post is apply on-line only.
North Lanarkshire Council - Recruitment Charter
About North Lanarkshire Council
Service and people first is not just a vision, it's a commitment. It says a lot about what we are and what we want to achieve for the people of North Lanarkshire.
To provide the best service possible for the people who live from Stepps in the west and Harthill in the east, from the Kilsyth Hills to the Clyde and including Airdrie, Bellshill, Coatbridge, Cumbernauld, Kilsyth, Motherwell, Shotts and Wishaw, we are looking for people who can inspire, lead the way, who are dedicated team players and committed to providing the very best service imaginable.
Being the fourth largest authority in Scotland and the largest employer in North Lanarkshire, we have a diverse range of jobs from teachers, social workers, solicitors and architects to support services; like ICT, HR, training, communications, gardeners, refuse collectors and drivers. The list is endless.
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