Customer Service Representative

Vacancy posted: Wednesday, 28 December 2016

Location: Paisley

Job ref. no.: 42070BR

Job Description

Customer Care Representative
Minimum 6 Month Fixed Term Contract

Responsibilities

  • Work on assignments/projects as part of a team
  • Escalate and problem solve customer inquiries and complaints without managerial support
  • Assess individual customer requirements and direct activities to appropriate departments
  • Maintain daily customer service reports
  • General office duties required
  • Provide a high standard of customer service support to Life Technologies customers
  • Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary
  • Deal with customer complaints efficiently and professionally as per the service level agreement
  • Maintain and create new customers accounts
  • Participate in quarterly CS upselling programmes
  • Adhere to SOP's, SLA's and departmental training guideline

Skills:

  • Experienced Microsoft Office and E1 user
  • Strong written and verbal communication skills
  • Must have the ability to identify and solve problems and to multi task under deadlines
  • A minimum of 1 years customer service experience required, preferably in a call centre/office environment
  • Must possess self motivation , enthusiasm, a positive attitude and perform as a team player
  • Display attention to detail and accuracy in the work place
  • Good organizational skills and the ability to prioritize effectively
  • Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
  • Work on own initiative on daily routine tasks as well as solving system issues

Education:

Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential , candidates with relevant experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.

Most of the other physical demands are typical with those associated with an office environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

*IND-EMEA



s1 says:

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