Pre-Booking Customer Service AgentVacancy posted: Thursday, 29 December 2016
Salary: Competitive plus benefits
Job ref. no.: R2/2302
The successful candidate will be working within a team dealing with both inbound and outbound calls, booking customers at a suitable branch for their vehicles’ servicing and MOT.
You must be an organised individual, dedicated to delivering excellent customer service in a fast-moving environment. You will report to the team leader, contact centre manager and Group contact centre manager.
Skills and requirements
• Strong communication and listening skills
• Ability to deliver exceptional customer service that goes the extra mile
• Meticulous attention to detail
• Friendly and courteous telephone manner
• Good administrative skills, including the ability to update customer information across a range of in-house systems.
• Able to stay calm under pressure and find successful solutions for customers.
• High levels of organisation to meet quality and productivity targets.
Hours of work consist of 40 hours per week covering various shifts Monday to Saturday.
Previous customer service experience is essential for this role. In return, you will receive one of the best employee benefits package in the industry, including extensive training, life assurance and private health care
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Only successful candidates will be contacted for interview. Please email your CV via the apply link.
|Contact Name||Carole Anne McCann (R2)|
|Telephone||0141 435 4490|
|Address||Arnold Clark Recruitment
1330 South Street
Founded in 1954 by Sir Arnold Clark, Arnold Clark Automobiles has gone from a single-showroom venture in Glasgow's West End to a multi-franchise, UK-wide organisation with over 10,000 employees. The business, named Automotive Management's Retailer of the Year for 2016, is Europe's largest car retailer and represents 23 new car franchises in over 200 branches across the UK.Company profile View all jobs with Arnold Clark
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