Customer Service - Facility Officer (3 Posts) (Part Time) (Temporary)

Vacancy posted: Thursday, 22 September 2016

Salary: £11,510 - £12,579
Location: Renfrewshire East

Closing date: 09 October 2016
Job ref. no.: ERN00769


Customer Service - Facility Officer (3 Posts) (Part Time – 25 hours per week) (Temporary until July 2017)

25 per week (Worked 5 over 7 mainly weekend and evening work)

We are looking for professional, customer focused, dependable individuals to join our community halls team. This is an excellent opportunity for someone who already has significant customer service experience and who is willing to ensure the customer is at the heart of everything they do.


You will be responsible for the overall customer experience from the initial contact to cleaning and preparing the hall, supporting the customer for the duration of their event as well as being responsible for ensuring the safety and wellbeing of all those in attendance. Our customers include playgroups, exercise classes, elderly groups, small businesses, weddings, family parties and everything else in between.



If you enjoy working with people and you are able to demonstrate the following skills then we would love to hear from you


Able to make a positive first impression, present an approachable can do attitude and pay attention to detail Able to demonstrate first class customer care skills in a variety of settings including lone working and as a part of a team Able to listen to customers and complete set up and layout requests including furniture, sound systems  and IT equipment Flexible & able to be part of the solution, always working with your colleagues to get the best for our customers Willing to take responsibility, make sound decisions to ensure the safety and wellbeing of the customers, the security, of the buildings and the contents at all times.


This is not a 9 – 5 job. We require people who are able to work flexible shifts to meet customer demand. You will be required to work your contracted hours 5 days out of 7 per week with a variety of start and finish times.  


The post is will be subject to a Basic Disclosure check.


On 2 July 2015, East Renfrewshire Council transferred the delivery of its culture and leisure services to an arms-length organisation, East Renfrewshire Culture & Leisure Limited. The successful applicant will be an employee of ERCL.

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