After Sales Consultant (NHBC)

Vacancy posted: Friday, 13 January 2017

Salary: 25,000 + competitive benefits
Location: West Lothian

iMultiply are assisting a key client with the recruitment of a permanent After Sales Consultant based in West Lothian paying upto £25,000.

The Company

This business have been operating for over 100 years and has built up a prestigious reputation for setting and raising industry standards. The business is part of a much wider group that operates right across the UK and holds significant market share within a variety of sectors.

The Role

The position of After Sales Consultant is a business-critical vacancy as customer satisfaction and testimonials are fundamental to growth & expansion plans. To be considered for this role you must have a proven track record of delivering exceptional customer service and construction exposure including NHBC regulations is highly advantageous.

On Offer

The role of After Sales Consultant will offer a salary of upto £25,000 plus a highly competitive benefits package. The offices are based in West Lothian with parking available onsite.

You will be involved in nut not restricted to the following duties:

  • Reporting to and deputising for the Customer Service & Liaison Manager
  • Liaising with customers to ensure all complaints or issues are fully investigated and rectified to both the companies & the customer’s standards
  • Liaising with contractors to carry conduct sites visits, repairs and maintenance
  • Ensuring scheduled work is carried out within satisfactory timescales and adheres with SLA’s
  • Acknowledging and responding to customer queries, concerns or complaints within appropriate timescales
  • Escalating cases that could negatively impact on the companies reputation & brand
  • Identifying repetitive issues or trends
  • Logging and documenting all issues, concerns & complaints to comply with internal/external regulations
  • Building relationships with internal & external stakeholders
  • Adhoc duties

To be considered for this opportunity, you must have the following experience:

  • A proven track record in customer service, preferably after sales – ESSENTIAL
  • Experience/exposure to NHBC is highly highly advantageous
  • Ability to liaise and influence internal & external stakeholders
  • Exceptional verbal and written communication skills
  • Proficient user of Microsoft Office

Please do not hesitate to contact John Gilbertson for a private and confidential discussion.

s1 says:

This job is new on the site, posted only 3 days ago. Get your application in today.Apply now
Contact Name John Gilbertson
Telephone 0131 603 7747

About iMultiply Resourcing Ltd

We are an ambitious recruitment practice with two divisions: Accountancy and Finance and Executive Search. We are focused on delivering exemplary service to SMEs, entrepreneurial and not-for-profit organisations across the central belt of Scotland.

View all jobs with iMultiply Resourcing Ltd

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