Strategy Analyst

Vacancy posted: Wednesday, 12 October 2016

Salary: 35K- 40K
Location: Ayrshire East

Role:  Strategy/Commercial Analyst

Location:  Ayrshire

Salary:  circa 35K - 40K

Job Description

The Strategy/Commercial Analyst is a key hire into this growing team. Reporting into the Head of Strategy, you will support the development, implementation, monitoring and maintenance of a comprehensive customer and stakeholder strategy along with the development of key business processes including collections and recoveries strategies.

Utilising SQL, SPSS and data analytics, the Strategy/Commercial Analyst will provide insight across the business, identifying areas for continuous improvement.

  • Produce a range of strategic market assessments, communicating conclusions and recommendations that identify trends to senior business stakeholders.
  • Analyse and translate customer and stakeholder data into actionable improvements.
  • Challenge, review and support the production of action plans to improve customer satisfaction
  • Analyse trends to identify best practice in customer service and ensure roll out across the division

The Successful Applicant

To be successful in your application you should have the following:

  • Experience of Strategy and Insight gained in Financial Services / Debt Collection / Call Centre environment
  • Experience in development of statistical modelling with working knowledge of data mining
  • Advanced database skills with packages such as; SQL Server, Oracle, MS Access and Excel
  • Importing/exporting data and query building skills
  • Experience of creating and maintaining OLAP cubes
  • Proven experience at delivering high quality output to tight deadlines.
  • Good organisational and prioritisation skills with the ability to manage multiple projects concurrently.
  • Highly numerate.
  • Keen attention to detail.
  • Knowledge of database structures and scripting.
  • Knowledge of the regulatory environment of FCA, OFCOM, CSA etc.
  • Experience of statistical packages such as SPSS and/or SAS

To apply

Please forward your CV to Tracey Exton at Application Recruitment

s1 says:

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