Strategy AnalystVacancy posted: Wednesday, 12 October 2016
Salary: £35K- 40K
Location: Ayrshire East
Role: Strategy/Commercial Analyst
Salary: circa 35K - 40K
The Strategy/Commercial Analyst is a key hire into this growing team. Reporting into the Head of Strategy, you will support the development, implementation, monitoring and maintenance of a comprehensive customer and stakeholder strategy along with the development of key business processes including collections and recoveries strategies.
Utilising SQL, SPSS and data analytics, the Strategy/Commercial Analyst will provide insight across the business, identifying areas for continuous improvement.
- Produce a range of strategic market assessments, communicating conclusions and recommendations that identify trends to senior business stakeholders.
- Analyse and translate customer and stakeholder data into actionable improvements.
- Challenge, review and support the production of action plans to improve customer satisfaction
- Analyse trends to identify best practice in customer service and ensure roll out across the division
The Successful Applicant
To be successful in your application you should have the following:
- Experience of Strategy and Insight gained in Financial Services / Debt Collection / Call Centre environment
- Experience in development of statistical modelling with working knowledge of data mining
- Advanced database skills with packages such as; SQL Server, Oracle, MS Access and Excel
- Importing/exporting data and query building skills
- Experience of creating and maintaining OLAP cubes
- Proven experience at delivering high quality output to tight deadlines.
- Good organisational and prioritisation skills with the ability to manage multiple projects concurrently.
- Highly numerate.
- Keen attention to detail.
- Knowledge of database structures and scripting.
- Knowledge of the regulatory environment of FCA, OFCOM, CSA etc.
- Experience of statistical packages such as SPSS and/or SAS
Please forward your CV to Tracey Exton at Application Recruitment
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