Customer Service Advisor x 5

Vacancy posted: Tuesday, 18 October 2016

Salary: 15400 - 19000 per annum + excellent benefits
Location: Glasgow

Closing date: 25 October 2016
Job ref. no.: UK750348

As a result of continued growth, we are looking to recruit a team of Customer Service Advisors for a leading Credit Solutions company based in the heart of Glasgow. Our client can offer you a completive salary along with lots of training and development.

As a Customer Service Advisor you will:

  • Work on behalf of a number of blue chip financial services brands
  • Proactively contact customers to inform them that their account has fallen into arrears and offer them help to get them back on track
  • Respond to inbound calls from customers who are looking to discuss their payment plans
  • Investigating customers' income and expenditure details to reach a mutually acceptable settlement figure/repayment plan
  • Put the customer experience at the forefront of all interactions, ensuring that Treating Customer Fairly principles are adhered to
  • Ensure the systems are updated to reflect all customer conversations

To be considered for these roles, you will:

  • Come from a collections/debt recovery or customer service contact centre background, preferably with financial services experience although not essential
  • Have strong customer service experience and enjoy working to targets
  • Need strong communication, influencing and negotiating skills
  • Be confident on the phone and build rapport easily
  • Have an ability to tailor your communication skills to meet the needs of your customer

In return you will have:

  • A competitive salary
  • A new state of the art working environment
  • The opportunity to progress quickly with continuous coaching and development
  • The chance to earn an annual bonus on top of your salary

To apply, please email an updated CV to this posting. Please be aware you will be subject to a credit check, criminal check and 5 year employment reference checks.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

s1 says:

This job is new this week. Get your application in now to be included in the first week's applications.Apply now
Contact Name Charlotte Taillefer
Telephone +44 141 240 2441

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