Reception Shift Leader

Vacancy posted: Wednesday, 28 September 2016

Salary: 16286 Per Annum
Location: Glasgow

Job ref. no.: Reception Shiftleade

Reception Shift Leader

Salary £ 16,286 per annum

Hilton Garden Inn Glasgow, Finnieston Quay, Glasgow, G3 8HN

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 19 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Reception Shift Leader role involves a range of duties including: supervising the reception team members to ensure all company procedures, standards & brand values are being adhered to & delivered, assisting with the day to day operation of the reception desk as required & ensuring the highest levels of customer service are consistently being delivered to our guests.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Reception Shift Leader role include:

- Identifying customer service problems or issues before they arise.
- Displaying a positive, friendly and informal manner with customers.
- Showing a sense of urgency on behalf of customers and actions requests quickly.
- Undertaking work in a well-organised and systematic way.
- Working effectively with colleagues and other departments.
- Striving for excellence by paying attention to important detail.
- Ensuring promises are kept by following through on customer requests.
- Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience as a Receptionist within a hospitality environment, be able to work flexible hours on a shift basis on any day of the week. Customer service & cash handling experience is essential.

Benefits Package:

In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:

- Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
- Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

The Hilton Garden Inn lies on the bank of the River Clyde just to the West of the city centre in an area of government investment to improve the surrounding area/down the river. The hotel is in a prime position close to all forms of transportation - the M80, M74, the Exhibition, Charing Cross Glasgow and Glasgow Central train stations, and Prestwick airport is only a 15 minute drive away. The hotel is rated as 4 star and has 164 guestrooms/suites, plus 3 conference rooms, a small fitness studio, City Cafe and bar.

Apply now for the Reception Shift Leader position and receive a free Customer Service development profile worth £ 25.

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Julia Vickers
Telephone 01413069969
Contact Instructions

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