Hotel Operations Manager

Vacancy posted: Friday, 14 October 2016

Salary: 32,004 - 38,183 per annum
Location: Edinburgh

Closing date: 04 November 2016
Job ref. no.: 037806

Accommodation, Catering and Events (ACE)
Hotel Operations Manager
Salary: UE07 £32,004 - £38,183 per annum

In this challenging new role, you will be responsible for delivering great standards and excellent customer service across four hotel and serviced apartment properties, incorporating over 200 guest rooms and all operated under our Edinburgh First commercial brand.

Working proactively with colleagues to plan and coordinate the activities of circa 50 frontline hotel staff, you must be able to demonstrate real and pragmatic experience in the hotel sector with clear evidence of managing and inspiring multi-functional teams to work together to reach their full potential.

You will develop, audit and champion agreed service standards; ensure all statutory training and emergency procedures are in place; interpret customer feedback and identify trends as well as generate innovative ideas to improve the customer experience and maximise margins.  You will also contribute to centralised business planning, marketing, IT and financial processes in order to maximise sales volumes and revenues.

Given the essential need for consistent standards of facilities, fixtures and fittings, you will be responsible for coordinating effective repair activities and for supporting refurbishment and replacement programmes, many with challenging timescales.

This will be a busy and varied role with plenty of opportunities to make a real difference to what we do.  To succeed you will need strong leadership and interpersonal skills, excellent commercial awareness, superb problem solving and decision making abilities and a real eye for detail.

Closing Date: 4 November 2016

s1 says:

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