Vacancy posted: Tuesday, 11 October 2016
A great opportunity to learn different aspects of IT repair and support technologies. Apply now!
You will be working for...
A dynamic and innovative technology solutions provider that prides itself on the ability to deliver tailored solutions to meet business aspirations and challenges. Let us listen to your requirements and we guarantee a solution that will exceed your expectations in performance, commercial positioning and flexibility.
Be part of QA's 10k in tech and add yourself to the UK's tech explosion!
In this job you will be doing...
- Visit Customer sites for repair and troubleshooting diagnostics
- Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels
- Monitor and escalate, as required, all service requests according to agreed service levels
- Keep users informed on the status of service requests, retaining ownership of the requests until they are closed
Your training will...
Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.
You will gain a Diploma for Information Technology & Telecommunications Professionals SCQF Level 6 plus MCP in Windows 7/8 Configuration and Interconnecting Cisco Networking Devices Part 1.
This is a fantastic opportunity to start a long and rewarding career in IT.
Who should apply...
An individual with a real passion for IT, good communication skills, strong fundamental knowledge of Information Technologies. Ideally the successful candidate would have customer service experience and also a full valid UK passport and Driving License is required.
The candidate must have at least 5 standards (Level 1 - 3) OR 5 National Level 5 grades, both qualifications must include Maths and English.
What happens when I finish my apprenticeship...
A career with and established software and hardware company within the vehicle industry will be available to the right candidate.
It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.
QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Job Reference: 9227
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